1. Keep Your Card Safe
Always know where your card is. Keep it in a secure place, whether in your wallet, purse, or a specific spot in your room. Do not share your PIN. Your PIN is like a password. Keep it secret, and do not share it with anyone, even friends.
2. Be Careful with Online Shopping
Use trusted websites. Only shop on websites that you know are safe. Look for "https" in the URL and a padlock symbol. Avoid public Wi-Fi when shopping online or managing your account, use a secure, private internet connection.
3. Monitor Your Account Regularly
Review your digital banking regularly for unusual transactions. Set up alerts to monitor transactions and when your card is used.
4. Report Lost or Stolen Cards Immediately
Act quickly. If you lose your card or it gets stolen, contact our Bank immediately or log in to your digital banking to report it. We can freeze your account and issue a new card. You will need to call or visit a branch to start the fraud and dispute paperwork.
5. Be Cautious with Card Sharing
Avoid lending your card to friends or family.
6. Secure Your Devices
Protect your phone and computer with strong, unique passwords. Utilize multi-factor authentication when available for extra security. Look for card skimmers before inserting or swiping a card at any point of sale – this includes gas stations and ATMs.
Please contact a member of our retail team to learn how you can safely use your debit card and digital banking.
