Electronic Services Agreement
This Agreement describes your rights and obligations as a user of the Online Banking Service. It also describes the rights and obligations of Security Bank. Please read this Agreement carefully.
The following definitions apply in this Agreement. "Online Banking" is the Internet-based service providing access to your account(s) under the terms set forth in this Electronic Services Agreement; "Online Account" means any Security Bank account from which you will be conducting transactions using a Service; and "Password" is the code sent to you by Security Bank for use during the initial sign-on, or the code you select after the initial sign-on, that establishes your connection to the Service. "Time of day" references are to Central Standard Time "CST," as applicable. "We" or "us" refer to Security Bank, which offers the Services, and which holds the accounts accessed by the Services.
Access to Services
Security Bank will provide on-line instructions describing how to use the Online Banking Service. You will gain access to your Online Accounts through the use of your Internet-enabled device, your Internet Service Provider, your User Code, and your Password.
Hours of Operation
The Services are available 24 hours-a-day, seven days-a-week, except during special maintenance periods, which generally are scheduled between 11:00 p.m. Sunday night and 4:00 a.m. Monday morning. For purposes of transactions, Security Bank's business days are Monday through Friday, excluding holidays as determined by Security Bank. All Online Banking transaction requests received after 6:00 p.m. on business days, and all transactions which are requested on Saturdays, Sundays or holidays on which Security Bank chooses to remain closed, will be processed on the next Security Bank business day. Security Bank's business day begins at 8:00 a.m.
Use of your Security Password
You agree not to allow anyone to gain access to the Services or to let anyone know your Password used with the Services. You agree to assume responsibility for all transactions up to the limits allowed by applicable law.
If your Password has been lost or stolen
If your Password has been lost or stolen, call Security Bank immediately at (217) 789-3500, 8:00 a.m. to 5:00 p.m. (Central Standard Time). Telephoning Security Bank is the best way of minimizing your losses. If you believe your Password has been lost or stolen and you telephone or write us within two business days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your Password without your permission. If you do NOT telephone or write us within two business days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500.00.
Banking Transactions with Online Banking
In addition to viewing account information, you may use Online Banking to conduct the following transactions:
• Transfer funds among your linked checking accounts, savings accounts, money market accounts, and line of credit accounts.
• NOTE: Because regulations require Security Bank to limit pre-authorized transfers (including Online Banking transfers), the following limitations apply:
• Statement Savings Account - You can make no more than six transfers per statement period by pre-authorized or automatic transfer, or by Telephone or Online Banking.
• Money Market Savings Account - You can make no more than six transfers per statement period by pre-authorized or automatic transfer, or by Telephone or Online Banking.
• Initiate bill payments.
• New services may be introduced for Online Banking from time to time. Security Bank will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.
You are solely responsible for controlling the safekeeping of and access to, your Personal Identification Number (PIN). You are liable for all transactions you make or that you authorize another person to make even if that person exceeds his or her authority. If you want to terminate another person's authority, you must notify the Financial Institution and arrange to change your PIN. The Financial Institution is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be the Financial Institution's agent. In any event, the Financial Institution will not be liable for any special, consequential, incidental, or punitive losses, damages, or expenses in connection with this Agreement or the Service, even if the Financial Institution has knowledge of the possibility of them. The Financial Institution is not liable for any act, failure to act or delay in acting if it is caused, in whole or in part, by any cause beyond the Financial Institution's reasonable control.
Amendment and Termination
The Financial Institution has the right to change this Agreement at any time by notice mailed to you at the last address shown for the Account on the Financial Institution's records, by posting notice in branches of the Financial Institution, or as otherwise permitted by law.
The Financial Institution has the right to terminate this Agreement at any time. You may terminate this Agreement by written notice to the Financial Institution. The Financial Institution is not responsible for any fixed payment made before the Financial Institution has a reasonable opportunity to act on your termination notice. You remain obligated for any payments made by the Financial Institution on your behalf.
Fees -- Please refer to our product/service fee schedule for additional costs that may be involved.
The fee for the Bill Paying Service per month, for an unlimited number of monthly payments is:
Classic Bill Pay: $3.95
Business Bill Pay: $5.95
Additional Charges for Customer requested Services and Other Items
These charges will only be assessed if you request one or more of the services listed here.
There will be NO Charge for any item if needed to correct a Financial Institution error.
RequestMoney: $.50 ($1.00 to $249.99); $.75 ($250.00 to $999.99), and $1.50 ($1,000.00 up)
Account to Account (A2A) Transfers: $2.00
NSF/Overdraft fee: $30.00
The Financial Institution reserves the right to charge you for research time involving payments no longer available in your screen history. You will be informed of any such charges before they are incurred.
IF YOUR STATEMENT SHOWS TRANSFERS THAT YOU DID NOT MAKE
If your statement shows transfers that you did not make, notify Security Bank immediately by calling us at (217) 789-3500, 8:00 a.m. to 5:00 p.m. (Central Standard Time), or writing Security Bank at:
Attention: Internet Customer Service
510 East Monroe Street
Springfield, Illinois 62701
If you do not notify Security Bank within sixty (60) days after the statement was mailed to you, you may not recover any money lost after the sixty (60) days which would not have been lost if Security Bank had been notified in time. If a good reason as reasonably determined by Security Bank (such as a long trip or hospital stay) delayed you from contacting Security Bank, Security Bank, at its option, may extend these time periods.
Errors and questions
In case of errors or questions regarding Online Banking, call Security Bank at (217) 789-3500, or write us at:
Attention: Internet Customer Service
510 East Monroe Street
Springfield, Illinois 62701
We must hear from you at the specified telephone number or address no later than sixty (60) days after we sent you the first statement on which the problem or error appeared. We will need:
• Your name and account number (if any)
• A description of the error or the transfer in question, and an explanation concerning why you believe it is an error or need more information
• The dollar amount of the suspected error
• The date on which it occurred
If the report is made orally, we may require that you send the complaint or question in writing within ten (10) business days from your initial contact. We will notify you with the results of the investigation within ten (10) business days and will correct any error promptly. If more time is needed, however, we may, at our sole discretion, take up to forty-five (45) days to investigate a complaint or question. If this occurs, we will credit your account within ten (10) business days for the amount you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If your complaint or question is not received in writing within ten (10) business days from your original contact, we may not credit your account until the investigation is completed.
If we determine that no error occurred, we will send you a written explanation within three business days after the investigation is complete. You may request copies of the documents that were used in the investigation.
You agree that Security Bank may respond to you by electronic mail with regard to any claim of unauthorized electronic fund transfer related to the Service. Any such electronic mail sent to you by Security Bank shall be considered received within three (3) days of the date sent by Security Bank, regardless of whether or not you sign on to the Service within that time frame.
LIMIT OF SECURITY BANK AND OTHER PROVIDER'S RESPONSIBILITY
Security Bank agrees to make reasonable efforts to ensure full performance of Online Banking. Security Bank will be responsible for acting only on those instructions sent through Online Banking which are actually received, and cannot assume responsibility for malfunctions in communication facilities not under its control which may affect the accuracy or timeliness of messages you send. Security Bank is not responsible for any losses should you give incorrect instructions, or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.
Any information you receive from Security Bank or Other Information Providers is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. Security Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.
Neither Security Bank nor Other Information Providers is responsible for any computer virus or related problems which may be attributable to services provide by any Access Service Provider.
You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking. Security Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.
The limit of Security Bank's liability shall be as expressly set forth herein. Under no circumstances will Security Bank be liable in contract, tort, or otherwise for any special, incidental, or consequential damages, whether or not foreseeable. By consenting to use the Services, you agree to waive any and all right to any of the aforesaid, and you acknowledge that the limit of your remedy is as otherwise expressly set forth herein.
SECURITY BANK'S RESPONSIBILITY
Security Bank will be responsible for your actual losses if they were directly caused by our failure to:
• Complete an Electronic Funds Transfer as properly requested.
• Cancel an Electronic Funds Transfer as properly requested.
However, we will not be responsible for your losses if:
• Through no fault of Security Bank, you do not have enough money in your account to make the transfer.
• Through no fault of Security Bank, the transaction would have caused you to exceed your available credit.
• Circumstances beyond our control (e.g., fire, flood, power outage, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken.
• There is a hold on your account, or if access to your account is blocked in accordance with banking policy.
• Your funds are subject to legal process or other encumbrance restricting the transfer.
• Your transfer authorization terminates by operation of law.
• You believe someone has accessed your accounts without your permission and you fail to notify us immediately.
• You have not properly followed the scheduling instructions on how to make a transfer included in this Agreement.
• We have received incomplete or inaccurate information from you or a third party involving the account or transfer.
• We have a reasonable basis for believing that unauthorized use of your Password or account has occurred or may be occurring or if you default under this Agreement, the Deposit Account Agreement, a credit agreement, or any other agreement with us, or if we or you terminate this Agreement.
There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.
If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.
If you send Security Bank an electronic mail message, Security Bank will be deemed to have received it on the following business day. Security Bank will have a reasonable time to act on your e-mail.
You should not rely on electronic mail if you need to communicate with Security Bank immediately (e.g., if you need to report an unauthorized transaction from one of your accounts, or if you need to stop a payment that is scheduled to occur).
You agree that Security Bank may respond to you by electronic mail with regard to any matter related to the Service, including responding to any claim of unauthorized electronic funds transfer that you make. Any such electronic mail sent to you by Security Bank shall be considered received within three (3) days of the date sent by Security Bank, regardless of whether or not you sign on to the Service within that time frame.
In addition to this Agreement, you and Security Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking service or the Bill Payment Service is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your accounts at Security Bank, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule at the end of this Agreement.
MODIFICATIONS TO THIS AGREEMENT
Security Bank may modify the terms and conditions applicable to either Service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law. We may send any notice to you via electronic mail and you will have been deemed to have received it three (3) days after it is sent. We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your account or the transfers you make:
1. Where it is necessary for completing transfers
2. To verify the existence and condition of your account for a third party, such as a credit bureau or merchant
3. To comply with government or court orders, or other reporting requirements
4. If you give us your written permission
5. To affiliated companies.
Information concerning your account history with Security Bank will be shared within the Security Bank organization. Other information, including information you have given us as part of an application for one of our products or services, or information we have received from a credit bureau or other third party, also may be shared among affiliated companies within the organization.
INACTIVITY / TERMINATION
You are responsible for complying with all the terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your Online Banking privileges (including the Bill Payment Service) under this Agreement without notice to you for any reason; or if you do not pay any fee required by this Agreement when due, if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of the services for any other reason.
We may convert your account to inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive ninety (90) day period. If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service.
To cancel the Online Banking and/or Bill Payment Service, you must notify Security Bank and provide your name; address; whether you are discontinuing Online Banking, Bill Payment or both; and the effective date to stop the service. When Bill Payment is terminated, any pre-scheduled bill payments made through Online Banking will also be terminated. You may notify Security Bank by one of the following methods:
1. By initiating a customer inquiry through our Web site
2. By calling (217) 789-3500, 8:00 a.m. to 5:00 p.m. Central Standard Time
3. By writing a letter and either sending it to the following address or giving it to a Customer Service Specialist at any location:
Attention: Internet Customer Service
510 East Monroe Street
Springfield, Illinois 62701
This Agreement is governed by the laws of the State of Illinois and applicable Federal law.
Security Bank offers the benefits and convenience of Online Banking you free of charge. Bill Payment Services, account research and stop payment charges will be assessed at the rates published in Security Bank's Schedule of Service Fees. These fees are subject to change. Security Bank will notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of these changes.